Sebastian Lategano

About me

I am a Customer Support professional with a passion for technology. I enjoy making web design in my spare time. I have experience in fintech, cryptocurrencies, and finance. I am always in search of personal growth through taking on new challenges and continuous learning.

Personal data

Birth date: 8 Dic 1991
Age: 33
E-mail: sebastianlategano@gmail.com

City: Buenos Aires, Argentina
Nationality: Argentina
Job availability: Available

I am willing to embrace any challenge that allows me to continue growing and honing my skills in my profession, so I value any opportunity that allows me to gain experience and knowledge.

Skills

I am always immersed in exploring new trends and technologies, and I believe that continuous training is essential to stay competitive in a constantly evolving field.

HTML

CSS

JavaScript

React

NPM

Git

GitHub

Illustrator

Photoshop

Bootstrap

SASS

WordPress

English profency 100%

Curriculum Vitae

I am a professional with a background in various sectors, having worked abroad which allowed me daily contact with clients in English. I have developed skills including QA tests, Web Design and customer service on crypto and fintech platforms. I have a continuous learning orientation and a solid foundation to adapt to technological changes.

Skills

Strong adaptability to CRMs

Problem-solving skills

Time management

Independent decision-making

Customer orientation

Education

Computer Science

Nacional University of Rosario

Courses

• Web designer: HTML | CSS | SASS | GIT | GITHUB

• JavaScript: DOM | AJAX | JSON

• WordPress: Elementor | WooCommerce

• English for the digital world: Techn vocabulary

• Cybersecurity: Scanning and best practices

• Photoshop & Illustrator: Web design

Languages

English: Advanced

Spanish: Native

Experience

kamiPay OU

Buenos Aires, Argentina (Remote)

QA & Customer Support Specialist

JUN 2024 - PRESENT

Customer support in a fast-growing startup, assisting merchants, B2B clients, and fintech partners integrating with our blockchain-based solution
Manage Pay-in and Payout operations, handling merchant onboarding, troubleshooting and wallet-related issues
Conduct manual QA testing for mobile and web apps, documenting issues and collaborating with developers to improve reliability
Support compliance operations, analyzing escalated cases from legal partners
Monitor continuous transaction flow of a platform that processes over 300,000 transactions daily, maintaining clear communication with teams and partners
Joint work with service providers to ensure efficient fund flow and resolve payment inquiries
Collaborate with engineering, legal, product, and marketing to enhance payment processes and user experience
Create multimedia content for support and marketing, including video editing and visuals

BITSA & BITNOVO (Pressbrokers SRL)

Valencia, Spain (Remote)

Customer Support Specialist

JUN 2022 - JUN 2024

Bitsa

Fintech support focused on providing digital financial services
Payment review, identification, and assessment of risk transactions
Fraud management, tracking suspicious transactions, and facilitating the verification process with users
Documentation analysis, source of funds, cards, and KYC processes
User support, technical assistance, and general platform inquiries
Guidance on various payment methods, cards, transfers, and cryptocurrencies
User orientation on cryptocurrency usage and verification on the blockchain
Internal query management using tools like Notion and Trello

Bitnovo

User assistance on cryptocurrency platform
User assistance in wallet management, volatility and stablecoins, SWAP, NFTs, transaction network usage, and crypto environment
Transaction review and tracking on the blockchain, detection of fraudulent transactions, and facilitation of the verification process with users
Information and encouragement to users regarding security practices in managing their digital assets and custody of seed phrases
Multichannel customer support, inquiries via phone, and messaging channels such as Zendesk, Tawk.to, and Telegram

Novotel Munich Airport

Munich, Germany (On-site)

Front Desk Receptionist

MAY 2021 - APR 2022

Receptionist at a high-demand hotel with over 250 rooms
Daily use of English with international guests and colleagues in a diverse multicultural environment
Managing reservations and the establishment's schedule
Processing payments, handling complaints, and resolving issues
Responding to emails and phone calls